One South 6th Ave., St. Charles, IL 60174
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9am - 9pm9am - 8pm9am - 5pm12pm - 5pm

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Account Notifications

Email Notification

  • Receive a courtesy reminder of items approaching the due date, including auto-renewal information
           * 2 days before your items are due, you will receive a courtesy email reminder 
           * on the date the items are due, we will automatically renew your eligible items
           * you will receive an email confirming your items were RENEWED or NOT RENEWED
  • Email overdue notices are sent:
           * at 8 days overdue
           * and at 18 days overdue
  • Email hold notices on the day the hold becomes available. 

Mail Notification

If you don't have an email address in your account, we will mail notices through the U.S. Postal Service for ONLY the following: 

  • materials that are on hold and ready for pickup
  • a bill for materials not returned after 34 days