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Circulation Specialist – Full Time
Full Time Schedule: 37.5 Hours a week:
- Monday Off
- Tuesday Off
- Wednesday 12:00 p.m. – 9:00 p.m.
- Thursday 9:00 a.m. – 5:30 p.m.
- Friday 11:30 a.m. – 8:00 p.m.
- Saturday 9:00 a.m. – 5:00 p.m.
- Sunday 11:30 p.m. – 5:00 p.m.
Seeking individuals with an adaptable mindset and a passion for stellar patron service.
This Specialist position is responsible for performing specialized functions related to public service involving circulation system functions and performs other Circulation Assistant functions as required.
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
- Oversees specialized services (overdue and collection, registrations, technology, training, shared materials) to patrons and staff.
- Preparing patron library cards, creating and maintaining the library’s patron database, and providing reports and statistics of patron information and non-residents fees.
- Maintaining the Holds location, troubleshooting erroneous materials, and removing unclaimed material; files holds by placing materials in appropriate order on shelving units.
- Processes materials requested by our patrons and materials requested by other libraries, and preparing those materials for shelving or delivery.
- Serves as the liaison with RAILS and other libraries regarding delivery, and materials moving between libraries.
- Prints, reviews, and mails library notices; determines replacement prices for materials at billing; assesses material damage and prepares bills for patrons.
- Serving as the liaison to the library’s materials recovery agency and determining payment arrangements with patrons when appropriate; maintains and provides notice and billing statistics; coordinates with local police regarding restitution for materials not returned; communicates with other libraries’ billing staff.
- Works closely with the ILL department and selectors concerning patron requests.
- Trains, and serves as a resource to all library staff regarding patron registration.
- Trains new staff in ILS software and keeps all circulation desk staff current with library software functions and trends; troubleshoots automated circulation problems; acts as circulation liaison with IT and digital services librarian.
- Creating templates for reports, as well as to improve current practices by applying technology to daily processes and procedures; maintains and files various records and reports.
- Directs patrons to the general location of library materials, library equipment, and other departments; assists patrons with use of computers and printing services.
- Assists patrons with any questions regarding their account and overdue notices.
- Performs telephone receptionist duties, ascertaining the nature of the call, and personally assists the caller or directs the caller to the appropriate individual or department; answers patron inquiries and refers to appropriate area/staff member; interacts extensively with patrons, staff, outside agencies and other libraries.
Education and Experience:
High school diploma or equivalent/GED; AND three (3) years as a circulation associate or equivalent, OR an equivalent combination of education, training and experience. A college degree is preferred but not required.
Physical Demands and Working Environment:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in an office setting, use standard office equipment and stamina to sit, stand and walk for extended periods of time; strength to lift and carry up to 50 pounds and push carts that weigh up to 100 pounds; agility to bend, reach and climb; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
Hourly Rate: Pay range: $16.11 - $20.95 – $25.77 per hour- depending on experience.
Applications can be found at https://www.scpld.org/employment
Electronic applications and resumes may be sent to: email@example.com
The St. Charles Public Library is an Equal Opportunity Employer