One South 6th Ave., St. Charles, IL 60174
MON-THUFRISATSUN
9am - 9pm9am - 8pm9am - 5pm12pm - 5pm
MON-THUFRISATSUN
9am - 9pm9am - 8pm9am - 5pm12pm - 5pm

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Information Technology Associate

Part-Time Position 

Schedule:  18.5 hours a week:

Week #1:     Tuesday:              5:00 p.m. to 9:00 p.m.

                    Friday:                 9:00 a.m. to 4:00 p.m.

                    Sunday:               12:00 p.m. to 5:00 p.m.

Week #2:      Monday:              9:00 a.m. to 1:00 p.m.

                    Tuesday:              4:00 p.m. to 9:00 p.m.

                    Friday:                  9:00 a.m. to 4:00 P.m.

                    Sunday:                12:00 p.m. to 5:00 p.m.

Duties:  Responsible for providing technical support for Library patrons and staff; troubleshoots a variety of equipment and software.

Responsibilities include:

  • Primarily provides technical support and assistance to library patrons at the Computer Help Desk, as well as technical support to library staff.
  • Sets up A/V and computer equipment for presentations, classes and events; tests and troubleshoots equipment.
  • Provides assistance at Computer Help Desk; answers technical support queries; researches technical issues; refers higher complexity issues to appropriate staff.
  • Provides instructional and user documentation for library hardware and software.
  • Assists and instructs patrons and staff in the use of library computers, mobile devices, wireless connections, wireless printing, specialized equipment, software, and applications; assists with scanning, faxing and copying needs.
  • Assists patrons in use of library materials in digital catalog.
  • Monitors and replenishes printer supplies.
  • Cleans and disinfects computers and workstations.
  • Prepares, submits, and summarizes various routine and non-routine reports.
  • Utilizes personal computers, library services platforms, the Internet, e-mail, and online tools and resources.
  • Maintains current knowledge of personal and network hardware and software.
  • Ensures proper operation of resources by monitoring public computer and office equipment; trouble shoots computer and software issues to ensure resolution.
  • Relocates, connects and disconnects equipment and materials as required.

 

Education and Experience:

High School Diploma/GED; AND one (1) year of customer service experience in problem solving and assisting computer users on personal computer software and associated peripheral equipment operation; OR an equivalent combination of education, training and experience.

Salary: Pay range starts at $12.72 and will vary depending on qualifications and experience.

Applications accepted until position is filled.

Electronic applications with resumes may be sent to: applicants@stcharleslibrary.org(link sends email)

St. Charles Public Library District
One South 6th Avenue, St. Charles, IL 60174

The St. Charles Public Library is an Equal Opportunity Employer