One South 6th Ave., St. Charles, IL 60174
MON-THUFRISATSUN
9am - 9pm9am - 8pm9am - 5pm12pm - 5pm
MON-THUFRISATSUN
9am - 9pm9am - 8pm9am - 5pm12pm - 5pm

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Information Technology Technician

Part-Time Position 

Schedule:  15.5 hours a week: 

Monday - 5:00 p.m. – 9:00 p.m.

Friday- 4:00 p.m. – 8:00 p.m.

Saturday – 9:00 a.m. – 5:00 p.m.

Duties:  Responsible for providing complex technical support for Library staff and patrons; troubleshoots and install a variety of software and hardware.

Responsibilities include:

  • Installs, tests, documents and maintains hardware and software.
  • Upgrades and modifies operating systems by installing new vendor releases.
  • Assists with web development and maintenance projects.
  • Provides assistance and instruction to IT staff.
  • Provides technical support and assistance to library staff and patrons. 
  • Sets up A/V and computer equipment for presentations, classes and events; tests and troubleshoots equipment.
  • Provides assistance at Computer Help Desk; answers technical support queries; researches technical issues; refers higher complexity issues to appropriate staff.
  • Provides instructional and user documentation for library hardware and software.
  • Assists and instructs patrons and staff in the use of library computers, mobile devices, wireless connections, wireless printing, specialized equipment, software, and applications; assists with scanning, faxing and copying needs.
  • Maintains current knowledge of personal and network hardware and software.
  • Ensures proper operation of resources by monitoring public computer and office equipment; trouble shoots computer and software issues to ensure resolution.
  • Relocates, connects and disconnects equipment and materials as required.

Education and Experience:

High School Diploma/GED supplemented by formal coursework and/or certification in information technology; AND two (2) years of experience in information technology support/help desk function; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Standard personal computer system hardware and business application software operating capabilities and limitations.
  • Library policies and procedures.
  • Computer hardware and software, mobile devices and applications, specialized  equipment, online tools and resources including integrated library systems, and network wireless connections and applications supported by the Library.
  • Basic hardware and software installation and updates.
  • Records management principles and practices.
  • Standard office practices and procedures, including filing and the operation of standard office equipment.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for working with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds.

Skill in:

  • Installing, maintaining and troubleshooting personal computer hardware and software.
  • Troubleshooting, use and management of library technology resources.
  • Training others in technology use.
  • Preparing clear, accurate, and concise reports and logs of work performed.
  • Using initiative and independent judgment within general policy guidelines.
  • Communicating effectively in oral and written forms.
  • Understanding and following oral and written instructions.
  • Using tact, discretion and prudence in working or interacting with those contacted in the course of the work.
  • Contributing effectively to the accomplishment of team or library’s goals, objectives and activities.
  • Working successfully with a variety of individuals.

Salary: Pay range starts at $13.98 and will vary depending on qualifications and experience.

To apply:

Download Employment Application

Electronic applications and resumes may be sent to: applicants@stcharleslibrary.org

Applications accepted until filled.

The St. Charles Public Library is an Equal Opportunity Employer