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IT Technical Educator
Schedule: Full Time - 37.5 hours a week
Duties: Responsible for providing customized, flexible, patron friendly and engaging learning
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
- Responsible for evaluating our Patron’s and staff’s technology needs and current resources to create and offer training programs for patrons and training classes for staff.
- Create training strategies, initiatives, and material.
- Test and review new training materials.
- Conducts training classes for one-on-one and group settings.
- Develops Makerspace offerings and supports production and use of Library resources.
- Evaluates training effectiveness through assessments and feedback.
- Provides IT Manager with statistics of training assessments and programming.
- Maintains technical knowledge by attending educational workshops; reviewing publications and networking opportunities.
- Coordinate and monitor class/program enrollment and schedules.
- Contributes to team effort by fulfilling needed training to elevate the staff capability with new technology and fulfill strategic library initiatives.
- Supports the Help Desk as needed to set up A/V and computer equipment for presentations, classes and events.
- Ensures proper operation of resources by monitoring public computer and office equipment; troubleshoots computer and software issues to ensure resolution.
- Relocates, connects, disconnects and tests equipment and software programs as required for programs and educational sessions.
- May require the ability to be flexible on work schedules to accommodate events and programs.
- Maintains confidentiality in aspects of personnel information and communications.
- Collaborates with library staff and community organizations on partnerships and programs.
- Assists with the development of promotional materials, and provides reviews and assessments of events; recommends changes and revisions; collaborates with Communications & Marketing staff.
- Contributes to the efficiency and effectiveness of the library's service to its patrons by offering suggestions and directing or participating as an active member of a team.
- Represents the organization with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
Education and Experience:
Bachelor’s Degree in a technology major and one year of experience as an educator, trainer, corporate training specialist, or related position. Certification in industry-related hardware and software preferred.
Required Knowledge and Skills
- Designing and developing the technology training curriculum.
- Principles and techniques of preparing effective written informational or educational materials.
- Excellent communication and training skills
- Familiarity with web-based learning platforms and state of the art educational techniques and tools and resources.
- Standard personal computer system hardware and application software.
- Library policies and procedures.
- Computer hardware and software, mobile devices and applications, specialized equipment, online tools and resources including integrated library systems, and network wireless connections and applications supported by the Library.
- Techniques for working with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.
- Creating, planning, and assessing programs and curriculums.
- Training others in technology use.
- Ability to explain technical terms plainly.
- Troubleshooting, use, and management of library technology resources.
- Preparing clear, accurate, and concise reports and logs of work performed.
- Adapting new technologies and AV systems and devices.
- Using initiative and independent judgment within general policy guidelines.
- Communicating effectively in oral and written forms. Using tact, discretion, and prudence in working or interacting with those contacted in the course of the work.
- Contributing effectively to the accomplishment of a team or library’s goals, objectives, and activities.
- Working successfully with a variety of individuals.
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
The physical demands described herein are representative of those that must be met by an employee to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in an office setting, use standard office equipment and stamina to sit, stand and walk for extended periods; strength to lift and carry up to 20 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in over the telephone. Agility to bend, reach and climb; and ability to speak to large groups clearly and for an extended period.
Pay Range: $43,432 - $56,461 - $69,491 - depending on experience.
Applications can be found at http://www.stcharleslibrary.org/employment
Electronic applications and resumes may be sent to: firstname.lastname@example.org
The St. Charles Public Library is an Equal Opportunity Employer