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SCPL Pickup Service
Holds Pickup Service
The St. Charles Public Library is now offering limited Holds Pickup Service.
Our Pickup Service hours have been extended to our regular business hours:
- Monday-Thursday: 9:00 a.m.-9:00 p.m.
- Friday: 9:00 a.m.-8:00 p.m.
- Saturday: 9:00 a.m.-5:00 p.m.
- Sunday: 12:00-5:00 p.m.
By appointment only. We are fine free at this time.
This service is available to SCPLD cardholders only, and items must be requested in advance.
Questions? Call us at 630-584-0076.
STEP ONE: Place an item on hold
STEP TWO: Hold notification
Staff will call or email you when your materials are ready for pickup
Please call us to schedule an appointment.
Due to limited staffing, we are unable to offer same day pick-up.
STEP THREE: Pick up your holds
Go to the main entrance of the library, use door number #1 to enter into the vestibule.
To ensure proper social distancing, only one patron will be allowed in the vestibule at a time and must wear a facial covering. Because of this limitation, we are unable to answer any in-person reference questions at this time.
Your items will be placed on a table in a bag, sorted by last name.
Staff will not be in the vestibule. There will be an intercom if you have any brief questions.
If you miss your appointed time, you must call and reschedule. For the safety of patrons and staff, we will not be able to make exceptions.
All items must be returned in a library book drop box.
Book drop boxes will be in the vestibule and outside of the main library entrance.
- Community book drop boxes are now open.
Returns will be stored for 3 days before they are checked in. We are fine free at this time.
Do you offer curbside pickup?
Due to the nature of this service and everyone’s safety, we will not be able to make exceptions for curbside delivery.
Can I request items from another Library?
Items from other libraries are currently unavailable.
When is the Library going to re-open?
We continue to monitor recommendation from the Illinois Governor’s office and his Restore Illinois Plan. We are also using CDC and Illinois Department of Health guidelines for keeping our spaces, staff and patrons safe.
Thank you for your patience during this unprecedented time.